Privacy Policy

GDPR Compliance

Digital One is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and protect your personal data in accordance with GDPR requirements.

Information We Collect

At Digital One, we collect information you provide directly to us, such as when you contact us for services, request information, or communicate with us about our IT solutions and consulting services.

• Contact information (name, email, phone number, address)
• Business information and requirements
• Communication preferences
• Technical information related to your IT infrastructure needs
• Cookies and similar tracking technologies (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests

How We Use Your Information

We use the information we collect to:

• Provide and improve our IT consulting and network services
• Respond to your inquiries and communicate with you
• Analyze and understand how our services are used
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted partners who assist us in operating our business and serving our clients, as long as they agree to keep this information confidential.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure.

CCPA Privacy Rights (California)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

• Right to Know: Request disclosure of personal information we collect, use, and share
• Right to Delete: Request deletion of personal information we have collected
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising CCPA rights
• Right to Limit Sensitive Personal Information: Limit use of sensitive personal information

To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.

PIPEDA Compliance (Canada)

For Canadian residents, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We adhere to the following principles:

• Accountability: We are responsible for personal information under our control
• Consent: We obtain meaningful consent for collection, use, and disclosure
• Limiting Collection: We collect only what is necessary for identified purposes
• Accuracy: We keep personal information accurate and up-to-date
• Safeguards: We protect personal information with appropriate security measures
• Openness: We make our privacy practices readily available
• Individual Access: You can access and challenge the accuracy of your information

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent data protection
• Privacy Shield frameworks where applicable
• Your explicit consent for the transfer

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe we have collected information from a child under 16, please contact us immediately.

Additional Regional Rights

Depending on your location, you may have additional privacy rights under local laws:

• UK GDPR: Similar rights to EU GDPR for UK residents
• Brazil LGPD: Rights to access, correction, and deletion for Brazilian residents
• Australia Privacy Act: Rights under Australian Privacy Principles
• Other Jurisdictions: We respect and comply with local privacy laws where applicable

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through the cookie consent banner that appears on your first visit. Essential cookies are necessary for the website to function and cannot be disabled.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.